Frequently Asked Questions
1
What are the shipping times?
Our delivery times are as follows:
Peninsular Spain, 24/48 business hours.
Balearic Islands and Portugal, 48/72 business hours.
For international orders, delivery times are 5-7 business days.
Please note that during periods of high demand (sales and/or promotions), delivery times may be affected.
2
How much is shipping?
Shipping for orders in Spain costs €6.50, with free shipping on purchases over €75.
Shipping to Europe costs €20, and is free for purchases over €150.
International shipping to the US, CAN, or AUS costs €40, with free shipping on purchases over €250.
For international shipments, you may have to pay customs duties.
3
What countries do we ship to?
We ship worldwide. If in doubt, contact team@colorsofbasquecountry.com.
4
What payment methods can I use?
We currently accept the following payment methods: Visa, Mastercard, Maestro, PayPal, Apple Pay, and Shop Pay.
5
What's my size?
Sizing depends on the garment. Most t-shirts and hoodies have a regular fit. For those living in the US or Canada, European sizing is usually one size larger. A European M is equivalent to a US S.
6
What material is the product made of?
All our sweatshirts and t-shirts are made with organic cotton.
90% of the garments are vegan and ethically produced. Our international productions are endorsed by the Fair Wear Foundation, thus guaranteeing workers' rights.
7
Can I machine wash the product?
Most products are machine washable, but we recommend checking the individual label of each garment.
We recommend washing them at less than 30ºC.
8
The item is out of stock, when will it be replenished?
At Colors of Basque Country we have seasonal and non-seasonal garments. Non-seasonal garments will be back in stock as soon as possible. However, seasonal clothes may not be available for sale again.
If in doubt contact team@colorsofbasquecountry.com
9
Where can I try your products?
We have physical stores in Donostia and Bilbao. You can find the exact location in the Stores section.
10
Can I exchange or return a web purchase in stores?
Yes. Visit the returns page to see how.
11
I have not received the order confirmation by mail.
If you have not received a confirmation email, we recommend that you check the following:
That the email address you provided is correct.
Check the spam/junk/promotions folder of your email account. Sometimes these folders cannot be viewed from a mobile device, so you will need to access them from a computer.
If in doubt, contact team@colorsofbasquecountry.com
12
I want to know the status of my order.
Once the purchase has been made, you will receive an email and a tracking code when the logistics company has picked up the package.
13
Can I modify an order?
If we haven't sent you the shipping confirmation yet, contact team@colorsofbasquecountry.com and it might be possible to modify the order.
14
How many days do I have to return or exchange an order?
You have 15 days to make an exchange or return. Please refer to our returns page for full details.
